Welcome to Chrome Hearts Wear. We aim to ensure customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return under the following conditions:

  • Item must be unused, unworn, and in original condition
  • Item must include original tags and packaging
  • Return request must be made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Jewelry items (for hygiene reasons)
  • Sale or discounted items
  • Gift cards (if applicable)
  • Used or damaged items (not caused by us)

3. Return Process

To initiate a return:

  1. Email us at support@chromeheartswear.com
  2. Provide your order number and reason for return
  3. Our support team will guide you with return instructions

4. Refund Policy

  • Refunds are issued only after we receive and inspect the returned item
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be sent to your original payment method

5. Shipping Costs

  • Original shipping charges are non-refundable
  • Customers are responsible for return shipping costs
  • In case of defective or wrong items, we will cover the return shipping

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos as proof
  • We will offer a replacement or full refund at no extra cost

7. Late or Missing Refunds

If you haven’t received your refund:

8. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order
  • After 24 hours, orders may already be processed and cannot be canceled

9. Contact Us

For any return or refund-related questions: Email:support@chromeheartswear.com